About QRoutes

QRoutes is a software company providing route optimisation technology.

You access QRoutes products by purchasing annual licences.

About this Privacy Policy

Your personal information is just that, personal and yours. We treat it with the same care as we treat our own information. However, to tailor and continually improve your experience, we do collect and use some information about you and the journeys you make.

This Privacy Policy explains what, how and why we collect that information, and how we may use it. You are deemed to accept the terms of this Privacy Policy on your first use of QRoutes.co.uk.

Data protection

We take all reasonable care in keeping this information secure and preventing unauthorized access or unlawful use of it. All personal information is processed by us in accordance with data protection legislation applicable in the UK and in line with the EU General Data Protection Regulation (GDPR). For the purposes of the Data Protection Act 1998 (the Act) and GDPR compliance, the data controller is QRoutes Ltd.

What information do we collect and use from you directly?

QRoutes requests data from you if you submit a request for us to get in touch. We store and use data fields including; “first name”, “last name”, “email address” and “telephone number”. We may also store information about you when you use our services or when you get in touch with us via phone, email, social media or otherwise.

We use this information to:

• provide the services or information you request;
• respond to your emails, submissions, questions, comments, requests, and complaints and otherwise provide the best customer service possible;
• send you updates, security alerts, support and administrative messages, and otherwise facilitate your use of, and our administration and operation of, our services;

What information do we collect through your use of our services?

QRoutes collects the following information about your use of the app:

• Device Information: Web services and apps perform differently on different makes and models of phones and tablets. To improve our service to you we may collect information about your mobile device, for example, the make & model, operating system version, and mobile network provider.
• Interaction Information: To improve our service to you we may collect records of how you interact with the service, for example access dates and times, app features or pages viewed, type of browser, and your GPS location when you access our app.

What information do we share with third parties?

• QRoutes uses a web analytics service provided by Google called Google Analytics. It uses cookies to help us analyse how users use our website, again for the purpose of improving our service to you. The information generated is stored by Google on servers in the EU whilst it is being analysed

By using our website, you consent to the processing of data about you by Google in the manner and for the purposes set out above.

We do not and will not otherwise share your personal information except as set out below.

• when you give us your consent to do so;
• when we are lawfully required to do so, or that doing so is reasonably necessary or appropriate to comply with the law or legal processes;
• to enforce or apply our privacy policy, our terms of use, or our other policies or agreements;
• in connection with, or during negotiations of, any merger, sale of company assets, financing or acquisition, or in any other situation where personal information may be disclosed or transferred as one of our business assets.

We are not responsible for the actions of other third parties, nor are we responsible for any additional information you provide directly to any third parties.

What steps do we take to protect your information online?

We take every reasonable measure to protect your personal information to prevent loss, misuse and unauthorized access, disclosure, alteration and destruction. However, no security measures are perfect or impenetrable and no method of data transmission can be guaranteed against any interception or other type of misuse.

Where we store your information

Your information is stored on secure servers within the EU. All data centres are accredited to standard ISO27001.

Accessing and Modifying Your Information

The Data Protection Act and GDPR gives you the right to access information held about you. You can exercise this right by contacting us at info@qroutes.co.uk

You may receive emails from us about your account, our services and other relevant information related to our services. These communications are considered part of the service and your account.

International Users

If you are located outside the EU and choose to provide information to us, we may transfer your information to the EU and process it there. 

By using our services, you consent to the collection, transfer, use, storage and disclosure of your information as described in this privacy policy.

Changes

Any information that is collected is subject to the Privacy Policy in effect at the time the information is collected.

We may change this Privacy Policy from time to time. In this case, changes are effective from the date and time the revised Privacy Policy is posted to the website. We may also notify you of these changes via email. By continuing to access or use our services after those changes become effective, you agree to be bound by the revised policy.

Questions?

If you have any questions about our privacy policy, please contact us at info@qroutes.co.uk

Effective: 31st July 2025